Altra recommends cleaning your shoes as soon as they are exposed to dirt. Hand wash with a damp cloth and mild detergent. Do not machine wash or machine dry. Stuff them with a towel or a shoe saver product like Stuffitts™. 

Click here to see the Men’s and Women's shoe size guide.

Altra currently has a wide variety of styles for our consumers, some of which contain leather and some of which do not. That said, even in those styles which do not contain leather, it is difficult to verify that all components including dyes, finishes and adhesives do not contain any animal-derived content which is why these products are not labeled “vegan”. If any products are completely vegan in the future, this will be labeled on the products and our website.

Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please contact us.

Yes, orders can be shipped to a different address than the billing address. Once you get to the checkout page, enter your shipping address. You can then enter in the billing address that is tied to the credit card you are using.

We begin processing your order immediately upon receipt. Therefore, your order cannot be modified or changed once it has been placed. Keep in mind, we offer free 30-day returns for your convenience.

We accept Visa, Mastercard, Discover and American Express credit or debit cards. We also accept online bank transfers and e-wallets through Paynamics.