Shipping policy

HOW LONG WILL IT TAKE TO DELIVER MY ORDER?

Delivery time depends on your location. Please note that business days exclude Sundays and public holidays.

 

WHO ARE YOUR LOGISTICS PARTNERS?

We partner with the following couriers to ensure your order reaches you:

• Lalamove
• LBC
• Lite Xpress

 

WHAT DO I RECEIVE UPON DELIVERY?

You will receive the item(s) purchased, a delivery receipt, and a commercial receipt (which includes item details, price, and customer information). Depending on the courier, you may also be asked to sign digitally on their mobile device.

 

CAN SOMEONE ELSE RECEIVE MY ORDER?

Yes, you may designate an authorized representative. They must present the following to the delivery personnel:

• A signed authorization letter
• A copy of your valid ID (the customer)
• the authorized representative's valid ID

 

WHAT IF THE DELIVERY IS UNSUCCESSFUL?

We allow a maximum of two (2) delivery attempts. If both attempts fail due to the customer or recipient being unavailable, the order will be cancelled. If payment was already made, the total amount will be refunded less any incurred shipping costs.

Disclaimer: Altra Running Philippines is not liable for delivery failures caused by factors beyond our control, such as force majeure, absence of the customer, public disturbances, weather conditions, or incomplete/incorrect address details.